At LALIREX ENTERPRISES OPC PVT LTD, we aim to provide clear and transparent terms regarding payments and refunds for our India tour packages and travel-related services.

This Refund Policy explains when refunds may be available, how refund amounts are calculated, and how refunds are processed.

By making a booking with us, you acknowledge and agree to the terms of this Refund Policy.

1. General Refund Conditions

Refunds are subject to the specific terms of the customer’s booking, quotation, package, and the cancellation policies of the relevant service providers.

A payment made for a tour package does not automatically guarantee a full refund if the customer later cancels the booking.

The refundable amount, if any, will be determined after considering:

  • The date of cancellation.
  • The services already provided.
  • Hotel cancellation charges.
  • Transportation cancellation charges.
  • Activity and sightseeing charges.
  • Supplier and third-party cancellation policies.
  • Administrative or processing charges, where applicable.
  • Any other non-refundable amounts associated with the booking.

2. Advance Payments

Advance payments may be required to secure hotels, transportation, activities, tickets, permits, or other travel services.

Once an advance payment has been transferred to a third-party service provider, the amount refundable to the customer may be limited by that provider’s cancellation and refund terms.

Some advance payments may be completely non-refundable.

3. Refunds for Customer Cancellations

If a customer cancels a confirmed tour package, the refund will be calculated based on the applicable cancellation terms.

The amount refunded may be reduced by applicable:

  • Cancellation charges
  • Hotel charges
  • Transportation charges
  • Activity charges
  • Booking or administrative charges
  • Payment processing charges, where applicable
  • Non-refundable supplier amounts

Please refer to our Cancellation Policy for further information regarding cancellation timelines and applicable charges.

4. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

  • Non-refundable hotel reservations
  • Promotional or special-rate bookings
  • Advance-purchased activities
  • Certain transportation arrangements
  • Entry tickets and permits
  • Special event or attraction bookings
  • Services subject to non-refundable supplier terms
  • Bookings cancelled close to the travel date
  • No-show bookings

Where a service is subject to a non-refundable condition, this may be communicated to the customer during the booking process.

5. Refunds for Unused Services

If a customer voluntarily chooses not to use part of a confirmed package, such as accommodation, transportation, meals, sightseeing, or activities, a refund will not automatically be provided.

Any refund for unused services will depend on the applicable supplier’s terms and whether the amount can be recovered.

6. No-Show Refunds

If a customer fails to arrive for a confirmed booking without prior notice, the booking may be treated as a no-show.

No-show bookings may be non-refundable.

Any refund, where applicable, will be subject to the policies of the relevant service providers.

7. Cancellation by LALIREX ENTERPRISES

In exceptional circumstances, LALIREX ENTERPRISES OPC PVT LTD may need to cancel or substantially modify a tour due to circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Political or civil disturbances
  • Strikes
  • Transportation disruptions
  • Security concerns
  • Destination closures
  • Supplier-related issues
  • Other unforeseen circumstances

Where reasonably possible, we may offer an alternative arrangement, rescheduling, or another suitable option.

If a refund is applicable, it will generally be limited to amounts that are recoverable from the relevant service providers after applicable deductions.

8. Force Majeure

No full refund is guaranteed where a trip is affected by extraordinary circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, public-health emergencies, strikes, civil unrest, transportation disruptions, or other force majeure events.

We will make reasonable efforts to assist customers and explore available alternatives.

9. Refund Processing

Where a refund has been approved:

  • The refundable amount will be calculated after applicable deductions.
  • Refunds will generally be made through the original payment method wherever reasonably possible.
  • Processing may begin after the relevant cancellation has been confirmed and the applicable refund amount has been determined.
  • The time required for the refund to reach the customer’s account may depend on the bank, payment gateway, card issuer, or other payment provider.
  • Refund processing may also depend on the time taken by hotels and other third-party suppliers to release refundable amounts.

LALIREX ENTERPRISES OPC PVT LTD is not responsible for delays caused by banks, payment gateways, card issuers, or third-party service providers.

10. Payment Gateway and Transaction Charges

Where permitted by applicable law and the relevant payment provider’s terms, payment gateway, transaction, banking, or other processing charges may be deducted from the refundable amount if they are non-recoverable.

Any applicable deduction will be communicated where reasonably possible.

11. Refund Request Procedure

To request a refund, customers should contact us using the details below and provide:

  • Customer name
  • Booking or confirmation reference
  • Contact information
  • Travel dates
  • Reason for cancellation or refund request
  • Payment details or other information reasonably required to process the request

We may request additional information or documentation where necessary to verify the booking and refund request.

12. Refund Approval

Submission of a refund request does not automatically mean that a refund will be approved.

Each request will be reviewed based on:

  • The applicable booking terms.
  • The cancellation date.
  • Services already used or provided.
  • Supplier cancellation policies.
  • Amounts recoverable from third-party providers.
  • Applicable laws and regulations.

Customers will be informed of the refund amount, if any, after the applicable assessment.

13. Changes to Bookings

If a customer wishes to change travel dates, accommodation, transportation, or other package services instead of cancelling the booking, the request may be considered subject to availability.

Changes may result in additional charges, fare differences, or supplier cancellation fees.

A change request does not automatically qualify for a refund.

14. Disputed or Unauthorized Transactions

If you believe that a payment has been made without authorization or that an incorrect amount has been charged, please contact us immediately.

We may investigate the transaction and request supporting information to verify the payment.

15. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude, restrict, or override any refund rights or consumer protections that cannot legally be excluded or restricted under applicable Indian law.

Where applicable law provides a mandatory refund or remedy, the relevant legal requirement will apply.

16. Policy Updates

LALIREX ENTERPRISES OPC PVT LTD reserves the right to modify this Refund Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

The refund terms specifically stated in a customer’s confirmed booking, quotation, or package confirmation may take precedence over this general Refund Policy where applicable.

17. Contact Us

For refund requests or questions regarding this policy, please contact us:

LALIREX ENTERPRISES OPC PVT LTD
UN.3, 3rd Floor, SN Plaza, W&C Hospital Road,
Thycaud, Thiruvananthapuram, Kerala – 695014, India

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com
Website: lalirexenterprises.com