Welcome to LALIREX ENTERPRISES OPC PVT LTD. These Terms & Conditions govern your use of our website and the booking or purchase of India tour packages and related travel services offered by us.

By accessing our website, submitting an enquiry, or making a booking with us, you agree to comply with and be bound by these Terms & Conditions.

1. About Our Services

LALIREX ENTERPRISES OPC PVT LTD provides India tour packages and travel-related services. Depending on the package selected, our services may include accommodation, transportation, sightseeing, tour planning, activities, and other travel arrangements.

The exact services included in each package will be communicated through the relevant package details, quotation, itinerary, or booking confirmation.

2. Booking and Confirmation

  • All bookings are subject to availability.
  • A booking is considered confirmed only after the required payment has been received and confirmation has been issued by us.
  • Availability of hotels, vehicles, activities, sightseeing services, and other travel arrangements may change before confirmation.
  • Customers must provide accurate information when making a booking, including traveler names, contact details, travel dates, number of passengers, and other required information.
  • LALIREX ENTERPRISES OPC PVT LTD will not be responsible for problems arising from incorrect or incomplete information supplied by the customer.

3. Package Prices

  • Prices are based on the services and inclusions mentioned in the applicable quotation or booking confirmation.
  • Prices may vary according to travel dates, season, hotel availability, transportation requirements, number of travelers, destination, and supplier pricing.
  • Unless specifically mentioned, package prices may not include personal expenses, optional activities, meals not listed in the itinerary, entry fees, permits, insurance, tips, or other incidental expenses.
  • Any additional services requested after confirmation may incur additional charges.

4. Payment

  • Customers must make payments according to the payment schedule communicated at the time of booking.
  • Failure to make payment within the specified period may result in cancellation or release of the booking.
  • Additional charges may apply for certain payment methods or transactions where applicable.
  • A quotation does not guarantee a reservation until the booking and required payment have been confirmed.
  • Prices may be revised before confirmation if supplier rates or availability change.

5. Itinerary

The itinerary provided to the customer is planned according to the services available at the time of booking.

The order of sightseeing, destinations, hotels, activities, transportation, or other arrangements may be changed due to weather, traffic, operational requirements, availability, local conditions, government restrictions, or other circumstances beyond our reasonable control.

Where a change is necessary, we will make reasonable efforts to provide a suitable alternative.

6. Hotel Accommodation

  • Hotels will generally be provided according to the category specified in the confirmed booking.
  • Hotel selection is subject to availability.
  • Where necessary, a hotel may be replaced with another property of a similar category.
  • Hotel check-in and check-out times are determined by the respective hotel.
  • Additional expenses such as room service, minibar, laundry, telephone calls, damages, upgrades, and other personal charges are normally payable by the customer unless specifically included in the package.
  • Special room requests are subject to availability and are not guaranteed unless confirmed in writing.

7. Transportation

Transportation will be provided according to the confirmed package and itinerary.

Vehicle type, seating capacity, pickup location, route, and other transportation arrangements may vary depending on the package and operational requirements.

Customers are expected to follow reasonable instructions provided by drivers and transportation service providers.

8. Sightseeing and Activities

Sightseeing, attractions, activities, entry tickets, guides, permits, and excursions will be provided only when specifically included in the customer’s confirmed package.

Some activities may involve physical, environmental, or other inherent risks. Customers are responsible for following the safety instructions and rules of the relevant activity provider.

Any optional activity or service not included in the confirmed package may involve additional charges.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate booking and traveler information.
  • Carrying valid identification and required travel documents.
  • Arriving at designated pickup points on time.
  • Following applicable laws, regulations, and local rules.
  • Following reasonable instructions provided by hotels, drivers, guides, and activity providers.
  • Taking reasonable care of personal belongings.
  • Informing us in advance about relevant special requirements or preferences.

Any additional expenses arising from a customer’s failure to meet these responsibilities may be payable by the customer.

10. Travel Documents

Customers are responsible for ensuring that they carry all documents required for their journey.

Depending on the destination and services booked, these may include valid identification, tickets, permits, confirmations, and other required documentation.

LALIREX ENTERPRISES OPC PVT LTD will not be responsible for consequences arising from a customer’s failure to carry required documents.

11. Special Requests

Customers may request specific arrangements such as:

  • Room preferences
  • Meal preferences
  • Seating preferences
  • Special transportation requirements
  • Other reasonable travel-related requests

We will make reasonable efforts to communicate such requests to the relevant service provider. However, special requests are subject to availability and cannot be guaranteed unless specifically confirmed in writing.

12. Third-Party Service Providers

Certain services forming part of our tour packages may be provided by independent third parties, including hotels, transport operators, restaurants, guides, activity providers, and other travel suppliers.

Such third-party services may be subject to their own terms, conditions, policies, and operating procedures.

We will make reasonable efforts to work with reliable service providers but cannot guarantee that third-party services will always be free from delays, interruptions, changes, or other issues.

13. Delays and Unforeseen Circumstances

Travel may be affected by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Traffic conditions
  • Transportation delays
  • Strikes
  • Government restrictions
  • Political or civil disturbances
  • Road closures
  • Destination closures
  • Security situations
  • Supplier-related problems
  • Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist customers and, where possible, arrange suitable alternatives.

Additional costs resulting from such circumstances may be payable by the customer where applicable.

14. Cancellation

Customers may request cancellation of a confirmed booking by contacting us through our official contact details.

Cancellation charges and refund eligibility depend on the booking terms, cancellation date, and policies of the hotels, transport providers, activity operators, and other suppliers involved.

Certain bookings may be partially or completely non-refundable.

Please refer to our Cancellation Policy for further information.

15. Refunds

Where a refund is applicable, the amount will be calculated after deducting applicable cancellation charges, supplier charges, administrative charges, and other non-refundable amounts.

Refund processing times may depend on banks, payment gateways, hotels, transportation providers, and other third-party suppliers.

Refunds will generally be processed using the original payment method where reasonably possible.

16. No-Show

If a customer fails to use a confirmed service without providing prior notice, the booking may be treated as a no-show.

No-show bookings may be non-refundable depending on the terms of the applicable service provider.

Any request to reinstate or rearrange unused services may be subject to availability and additional charges.

17. Personal Belongings

Customers are responsible for their luggage, valuables, money, identification documents, electronic devices, and other personal belongings.

LALIREX ENTERPRISES OPC PVT LTD will not be responsible for loss, theft, or damage to personal belongings except to the extent required under applicable law.

18. Travel Insurance

Customers are encouraged to obtain appropriate travel insurance covering circumstances such as trip cancellation, interruption, medical emergencies, baggage loss, delays, and other eligible travel-related risks.

Unless specifically stated in the package, travel insurance is not included in our tour package prices.

19. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, photographs, descriptions, prices, itineraries, hotel information, availability, and other website content may change without prior notice.

Website information is provided for general guidance and does not constitute a guarantee of availability unless confirmed in writing.

20. Website Use

You agree not to:

  • Use our website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt unauthorized access to our website or systems.
  • Interfere with website security or operation.
  • Upload malicious software or harmful material.
  • Copy or reproduce website content without permission.
  • Use our website in a manner that may damage or disrupt its operation.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

21. Intellectual Property

All website content, including text, logos, graphics, photographs, designs, trademarks, and other materials, is owned by or licensed to LALIREX ENTERPRISES OPC PVT LTD unless otherwise stated.

No website content may be copied, reproduced, modified, distributed, or commercially used without our prior written permission.

22. Limitation of Liability

To the maximum extent permitted by applicable law, LALIREX ENTERPRISES OPC PVT LTD shall not be responsible for indirect, incidental, special, or consequential losses resulting from circumstances beyond our reasonable control.

Where liability arises in relation to a particular travel service, such liability shall be subject to the applicable booking terms, supplier conditions, and applicable law.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted.

23. Complaints

If you experience an issue during your trip, please contact us as soon as reasonably possible so that we have an opportunity to assist or attempt to resolve the matter.

Complaints may be submitted through:

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com

We encourage customers to provide relevant booking details and supporting information when submitting a complaint.

24. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or booking our services, you acknowledge that information provided by you may be collected and processed for purposes related to enquiries, bookings, payments, customer support, and delivery of travel services, subject to applicable law.

25. Changes to These Terms

LALIREX ENTERPRISES OPC PVT LTD reserves the right to update these Terms & Conditions from time to time.

Any revised version will be published on this page with an updated “Last Updated” date.

The terms specifically provided in a customer’s confirmed booking, quotation, or package confirmation may take precedence over these general Terms & Conditions where applicable.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Thiruvananthapuram, Kerala, subject to applicable law.

27. Contact Us

For questions, enquiries, bookings, or concerns regarding these Terms & Conditions, please contact us:

LALIREX ENTERPRISES OPC PVT LTD
UN.3, 3rd Floor, SN Plaza, W&C Hospital Road,
Thycaud, Thiruvananthapuram, Kerala – 695014, India

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com
Website: lalirexenterprises.com