At LALIREX ENTERPRISES OPC PVT LTD, we understand that travel plans can sometimes change. This Cancellation Policy explains the terms applicable when a customer requests cancellation of an India tour package or related travel service booked through us.

By making a booking with us, the customer agrees to the terms of this Cancellation Policy.

1. Cancellation Request

  • All cancellation requests must be submitted to LALIREX ENTERPRISES OPC PVT LTD through our official contact details.
  • Cancellation requests should preferably be made in writing through email.
  • The date and time on which we receive the cancellation request will be considered the effective cancellation date.
  • Verbal cancellation requests may not be treated as confirmed until they are received and acknowledged in writing.
  • Cancellation charges may vary depending on the package, travel dates, hotel, transportation, activities, and other services included in the booking.

2. Cancellation Charges

Cancellation charges are determined based on the terms of the specific booking and the cancellation policies of the service providers involved.

Depending on the circumstances, cancellation charges may include:

  • Hotel cancellation charges
  • Transportation cancellation charges
  • Activity or sightseeing cancellation charges
  • Guide or local service charges
  • Booking or administrative charges
  • Payment gateway or transaction charges, where applicable
  • Any non-refundable amount paid to third-party service providers

The applicable cancellation charges will be communicated to the customer wherever reasonably possible at the time of cancellation.

3. Cancellation Timeline

Unless different cancellation terms have been specifically mentioned in the customer’s quotation, booking confirmation, or package terms, the following general guidelines may apply:

Cancellation PeriodGeneral Cancellation Terms
30 days or more before travelCancellation may be processed after deduction of applicable supplier/booking charges.
15–29 days before travelHigher cancellation charges may apply depending on supplier policies.
7–14 days before travelSubstantial cancellation charges may apply.
Less than 7 days before travelThe booking may be non-refundable, depending on the services involved.
No-show / failure to travelGenerally non-refundable unless otherwise specified by the applicable supplier.

Important: The above is a general guideline only. The actual cancellation terms stated in your booking confirmation, quotation, or specific package conditions will take precedence where applicable.

4. Non-Refundable Bookings

Certain services or bookings may be fully or partially non-refundable.

These may include, but are not limited to:

  • Promotional or special-rate hotel bookings
  • Non-refundable accommodation
  • Advance-purchased activities
  • Special transportation arrangements
  • Certain permits or entry tickets
  • Services purchased under special supplier conditions
  • Bookings cancelled close to the travel date

Customers will be informed of applicable non-refundable conditions where such information is available at the time of booking.

5. Cancellation by LALIREX ENTERPRISES

In certain circumstances, we may need to cancel or substantially modify a tour due to circumstances beyond our reasonable control, such as:

  • Natural disasters
  • Extreme weather
  • Government restrictions
  • Political or civil disturbances
  • Transportation disruptions
  • Strikes
  • Closure of destinations or attractions
  • Security concerns
  • Supplier-related issues
  • Other unforeseen circumstances

Where reasonably possible, we may offer alternative travel arrangements, rescheduling, or other available options.

Any refund, where applicable, will be subject to the amounts recoverable from the relevant service providers and the terms of the booking.

6. Changes Instead of Cancellation

If your travel plans change, you may contact us to request a change to your:

  • Travel dates
  • Number of travelers
  • Hotel arrangements
  • Transportation
  • Itinerary
  • Other package services

Changes are subject to availability and may result in additional charges or cancellation fees imposed by hotels, transport providers, activity operators, or other suppliers.

7. No-Show Policy

If a customer fails to arrive for a confirmed booking without providing prior notice, the booking may be treated as a no-show.

No-show bookings may be non-refundable, depending on the terms of the relevant service provider.

Additional charges may also apply if the customer requests the unused services to be reinstated or rearranged.

8. Refund Processing

Where a refund is applicable:

  • The refundable amount will be calculated after deducting applicable cancellation and supplier charges.
  • Refunds will generally be processed through the original payment method, wherever possible.
  • Processing time may depend on banks, payment gateways, hotels, transportation providers, and other third-party service providers.
  • LALIREX ENTERPRISES OPC PVT LTD is not responsible for delays caused by banks, payment processors, or third-party suppliers.

9. Third-Party Cancellation Policies

Many services included in a tour package are provided by independent third parties.

Hotels, transport providers, airlines, activity operators, ticketing agencies, and other suppliers may have their own cancellation and refund policies.

Where a third-party supplier’s cancellation terms apply to a booking, those terms may determine the amount that can be refunded to the customer.

10. Force Majeure

Cancellation or changes resulting from circumstances beyond the reasonable control of LALIREX ENTERPRISES OPC PVT LTD may be treated differently from normal customer cancellations.

Such circumstances may include natural disasters, pandemics or public-health restrictions, severe weather, government actions, strikes, civil unrest, transportation disruptions, or other extraordinary events.

In such situations, we will make reasonable efforts to assist customers and explore available alternatives.

11. Customer Responsibility

Customers are responsible for reviewing the cancellation terms applicable to their booking before making payment.

Customers should also ensure that they provide accurate contact and booking information so that important travel-related communications can reach them.

We strongly recommend that customers consider appropriate travel insurance that may provide coverage for eligible cancellation or interruption expenses.

12. Policy Updates

LALIREX ENTERPRISES OPC PVT LTD may update this Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

The cancellation terms specifically provided in a customer’s confirmed booking or written quotation may take precedence over the general terms of this policy.

13. Contact Us

For cancellation requests or questions regarding this policy, please contact us:

LALIREX ENTERPRISES OPC PVT LTD
UN.3, 3rd Floor, SN Plaza, W&C Hospital Road,
Thycaud, Thiruvananthapuram, Kerala – 695014, India

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com
Website: lalirexenterprises.com