At LALIREX ENTERPRISES OPC PVT LTD, we respect your privacy and are committed to protecting the personal information you provide when using our website, enquiring about our India tour packages, or booking our travel-related services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About Us

LALIREX ENTERPRISES OPC PVT LTD
UN.3, 3rd Floor, SN Plaza, W&C Hospital Road,
Thycaud, Thiruvananthapuram, Kerala – 695014, India

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com
Website: lalirexenterprises.com

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing or communication address
  • Travel dates
  • Number of travelers
  • Destination preferences
  • Booking and itinerary details
  • Information required to arrange travel services

Payment Information

When you make a payment, certain payment-related information may be processed through our payment service providers.

We may receive information such as payment status, transaction reference, payment date, and amount.

We generally do not require or store complete credit or debit card details on our own systems where payment processing is handled by a third-party payment provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • Date and time of access
  • Referring website or source
  • General website usage information

This information may be used for website operation, security, analytics, and improvement.

3. How We Collect Information

We may collect information when you:

  • Visit our website.
  • Submit an enquiry.
  • Contact us by phone, email, or other communication channels.
  • Request information about a tour package.
  • Make a booking.
  • Make a payment.
  • Request cancellation or a refund.
  • Subscribe to communications, where available.
  • Provide information voluntarily through forms or other website features.

We may also receive certain information from service providers involved in processing your booking or payment.

4. How We Use Your Information

We may use your information to:

  • Respond to enquiries.
  • Provide information about our tour packages.
  • Process and manage bookings.
  • Arrange hotels, transportation, sightseeing, activities, and other travel services.
  • Process payments and verify transactions.
  • Communicate booking confirmations and travel-related updates.
  • Handle cancellations and refund requests.
  • Provide customer support.
  • Improve our website, services, and customer experience.
  • Prevent fraud, misuse, and unauthorized activity.
  • Maintain website security.
  • Comply with applicable legal and regulatory requirements.
  • Send promotional communications where permitted and where applicable consent has been obtained.

5. Travel Service Providers

To arrange your tour package, we may need to share relevant information with third-party service providers.

These may include:

  • Hotels and accommodation providers
  • Transportation providers
  • Tour operators
  • Local guides
  • Activity providers
  • Ticketing or attraction providers
  • Payment service providers
  • Technology and website service providers

We aim to share only information reasonably necessary to provide the requested service.

Third-party providers may process information according to their own privacy policies and terms.

6. Payment Processing

Payments made through our website may be processed by third-party payment gateways or financial service providers.

When you make a payment, your payment information may be processed directly by the relevant payment provider according to its privacy policy and security practices.

We may retain transaction-related information necessary for accounting, reconciliation, customer support, refunds, and legal or regulatory purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Remember preferences.
  • Improve website performance.
  • Understand website traffic.
  • Analyze visitor behavior.
  • Improve our services and user experience.
  • Support security and website functionality.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Analytics and Third-Party Services

We may use third-party technologies or analytics services to understand website traffic and improve our website.

These services may collect information such as device details, browser information, IP address, pages visited, and general usage activity.

Where applicable, third-party services will process information according to their own privacy policies.

9. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may contact you regarding:

  • New tour packages
  • Travel offers
  • Destination information
  • Special promotions
  • Service updates

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option included in applicable marketing communications.

Even if you opt out of marketing communications, we may still contact you regarding important information related to an existing booking, payment, cancellation, refund, or other service you have requested.

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing travel services.
  • Maintaining booking records.
  • Processing payments and refunds.
  • Resolving customer queries and disputes.
  • Maintaining business and financial records.
  • Complying with legal, regulatory, tax, or accounting obligations.
  • Protecting our legal rights and preventing fraud or misuse.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of as appropriate.

12. Sharing and Disclosure of Information

We do not intend to sell or rent your personal information to third parties.

We may disclose information where reasonably necessary to:

  • Provide the travel services requested by you.
  • Process payments.
  • Complete bookings.
  • Provide customer support.
  • Operate and maintain our website.
  • Prevent fraud or unauthorized activity.
  • Protect our rights or property.
  • Comply with applicable laws, regulations, legal processes, or government requests.

13. Data Transfers

Some third-party service providers used for website, payment, technology, accommodation, transportation, or other travel-related services may process information from locations outside your immediate state or country.

Where applicable, such processing may be subject to the privacy and data protection requirements applicable to the relevant service provider.

14. Children’s Privacy

Our website and travel services are not specifically directed toward children.

We do not knowingly request or collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

16. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:

  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise concerns regarding the processing of your information.

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

17. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

If any information changes, please inform us so that we can update our records where reasonably necessary.

18. Data Breach or Security Incident

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide any notifications required by applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this page periodically.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

LALIREX ENTERPRISES OPC PVT LTD
UN.3, 3rd Floor, SN Plaza, W&C Hospital Road,
Thycaud, Thiruvananthapuram, Kerala – 695014, India

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com
Website: lalirexenterprises.com