Welcome to LALIREX ENTERPRISES OPC PVT LTD. These Terms & Conditions govern your use of our website and your purchase or booking of tour packages and travel-related services through our platform.

By accessing our website, making an enquiry, or booking any tour package or travel service with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Our Services

LALIREX ENTERPRISES OPC PVT LTD provides India tour packages and travel-related services, which may include sightseeing arrangements, accommodation, transportation, itineraries, and other travel services depending on the package selected.

The exact services included in a particular tour will be specified in the relevant package details, quotation, itinerary, or booking confirmation.

2. Booking and Confirmation

  • All bookings are subject to availability and confirmation.
  • A booking will be considered confirmed only after the required payment has been received and confirmation has been provided by LALIREX ENTERPRISES OPC PVT LTD.
  • Availability of hotels, transportation, activities, sightseeing services, and other travel arrangements may change until the booking is confirmed.
  • Customers are responsible for providing accurate information, including names, contact details, travel dates, number of travelers, and any other information required for the booking.
  • Any errors in information provided by the customer may result in additional charges or difficulties with the booking.

3. Tour Package Pricing

  • Package prices are based on the services and inclusions specified at the time of quotation or booking.
  • Prices may vary depending on travel dates, availability, seasonality, hotel category, transportation requirements, number of travelers, and other factors.
  • Unless specifically stated, package prices may not include personal expenses, meals not mentioned in the itinerary, entry fees, permits, taxes, travel insurance, tips, or other optional expenses.
  • Any additional service requested after confirmation may incur additional charges.

4. Payment Terms

  • Customers must make payments according to the payment schedule communicated at the time of booking.
  • The booking may be cancelled or released if the required payment is not received within the specified period.
  • Any applicable bank charges, transaction charges, or payment gateway charges may be payable by the customer where applicable.
  • LALIREX ENTERPRISES OPC PVT LTD reserves the right to modify or withdraw a quotation before confirmation if there is a change in availability or supplier pricing.

5. Cancellation by Customer

Customers may request cancellation of their tour package by contacting us through the contact details provided on our website.

Cancellation charges will depend on:

  • The date on which the cancellation request is received.
  • The cancellation policies of hotels, transport providers, activity operators, and other service providers involved in the booking.
  • The terms specified in the customer’s booking confirmation or quotation.

Certain bookings may be non-refundable or may carry substantial cancellation charges. Customers are advised to review the applicable cancellation and refund conditions before making payment.

6. Cancellation or Changes by LALIREX ENTERPRISES

We reserve the right to modify, reschedule, or cancel a tour package when circumstances beyond our reasonable control affect the planned arrangements.

Such circumstances may include:

  • Natural disasters
  • Severe weather conditions
  • Government restrictions
  • Transportation disruptions
  • Strikes or civil disturbances
  • Political or security situations
  • Closure of tourist attractions
  • Supplier or hotel availability issues
  • Other unforeseen circumstances

Where reasonably possible, we will attempt to provide alternative arrangements or communicate available options to the customer.

7. Itinerary Changes

Travel itineraries are planned according to the information available at the time of booking. However, the sequence of sightseeing, accommodation, transportation, activities, or other services may change due to operational requirements, weather, traffic, local conditions, availability, or circumstances beyond our control.

Any changes will be made with the intention of maintaining the overall quality and purpose of the tour wherever reasonably possible.

8. Hotels and Accommodation

  • Hotels are provided according to the category and specifications mentioned in the booking confirmation.
  • Hotel names may be subject to availability and may be replaced with a property of similar category where necessary.
  • Check-in and check-out times are determined by the respective hotel.
  • Additional hotel charges, including room service, minibar, laundry, telephone calls, damages, upgrades, or other personal expenses, are generally the customer’s responsibility unless specifically included in the package.

9. Transportation

Transportation services are provided according to the package or itinerary confirmed with the customer.

Vehicle type, capacity, route, pickup and drop-off points, and other transportation details may vary depending on the package and local operational requirements.

Customers are expected to follow reasonable safety instructions provided by drivers, transport operators, or service providers.

10. Customer Responsibilities

Customers are responsible for:

  • Providing correct and complete booking information.
  • Carrying valid identification and other documents required for travel.
  • Following applicable laws and regulations.
  • Arriving at designated pickup points on time.
  • Taking care of personal belongings.
  • Following instructions from hotels, drivers, guides, and activity providers.
  • Informing us in advance about any special requirements that may affect the trip.

LALIREX ENTERPRISES OPC PVT LTD shall not be responsible for losses resulting from incorrect information, missed transportation due to customer delay, failure to carry required documents, or failure to comply with applicable travel requirements.

11. Travel Documents and Permissions

Customers are responsible for ensuring that they possess all documents, permits, identification, tickets, and other documents required for their journey.

Where a particular destination or activity requires permits or additional documentation, customers may be required to provide the necessary information within the specified timeframe.

12. Personal Belongings

Customers are responsible for their luggage, valuables, electronic devices, documents, cash, and other personal belongings throughout the journey.

LALIREX ENTERPRISES OPC PVT LTD shall not be liable for loss, theft, or damage to personal belongings unless such liability is imposed by applicable law.

13. Third-Party Service Providers

Some services included in our tour packages may be provided by independent third parties, including hotels, airlines, transport operators, restaurants, activity providers, guides, and other travel suppliers.

Their services may be subject to their own terms, conditions, rules, and policies.

We will make reasonable efforts to work with reliable service providers but cannot guarantee that every third-party service will be completely free from delays, interruptions, changes, or deficiencies.

14. Activities and Attractions

Certain activities, excursions, adventure experiences, entry tickets, permits, or attractions may involve inherent risks.

Customers should follow all safety instructions and requirements established by the relevant service provider.

Any activity that is not specifically included in the confirmed package may be arranged separately and may involve additional charges.

15. Special Requests

Customers may communicate special requests, such as room preferences, meal preferences, transportation requirements, or other reasonable requests.

We will make reasonable efforts to communicate such requests to the relevant service provider; however, a request cannot be considered guaranteed unless it has been specifically confirmed in writing.

16. Travel Delays and Unforeseen Circumstances

LALIREX ENTERPRISES OPC PVT LTD is not responsible for delays, cancellations, additional expenses, or losses resulting from circumstances beyond our reasonable control, including but not limited to weather, traffic, natural disasters, strikes, government actions, transportation disruptions, or other unforeseen events.

Where possible, we will assist customers in finding reasonable alternatives.

17. Website Information

We make reasonable efforts to keep the information on our website accurate and updated. However, descriptions, photographs, prices, itineraries, availability, and other information may change without prior notice.

Website content is provided for general informational purposes and does not constitute a guarantee of availability or a specific travel experience unless expressly confirmed in writing.

18. Website Use

Customers agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce, or distribute website content without permission.
  • Upload malicious software or harmful material.
  • Interfere with the operation or security of the website.
  • Use our website to submit false, misleading, or fraudulent information.

19. Intellectual Property

All content appearing on the website, including text, logos, graphics, images, designs, trademarks, and other materials, is owned by or licensed to LALIREX ENTERPRISES OPC PVT LTD unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

20. Limitation of Liability

To the extent permitted by applicable law, LALIREX ENTERPRISES OPC PVT LTD shall not be liable for indirect, incidental, special, or consequential losses arising from circumstances beyond our reasonable control.

Our liability, where legally applicable, shall be subject to the terms of the relevant booking, the services purchased, and applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

21. Refunds

Refund eligibility and applicable deductions will depend on the specific booking, payment terms, cancellation date, and policies of the relevant service providers.

Refunds, where applicable, will be processed according to our applicable Refund and Cancellation Policy and the terms communicated at the time of booking.

22. Complaints and Customer Support

Customers are encouraged to contact us as soon as possible if they experience an issue during their trip so that we can make reasonable efforts to assist.

For complaints or service-related concerns, please contact:

LALIREX ENTERPRISES OPC PVT LTD
Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com

23. Privacy

The collection and use of customer information are governed by our Privacy Policy. By using our website or booking our services, you acknowledge that your information may be processed as described in our Privacy Policy.

24. Changes to These Terms

LALIREX ENTERPRISES OPC PVT LTD reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised “Last Updated” date. Customers are encouraged to review the Terms & Conditions before making a new booking.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Thiruvananthapuram, Kerala, subject to applicable law.

26. Contact Us

If you have any questions regarding these Terms & Conditions, our tour packages, or our travel services, please contact us:

LALIREX ENTERPRISES OPC PVT LTD
UN.3, 3rd Floor, SN Plaza, W&C Hospital Road,
Thycaud, Thiruvananthapuram, Kerala – 695014, India

Mobile: 9048540021
Email: lalirexenterprisesopcpvtltd@gmail.com
Website: lalirexenterprises.com